Delete your account
Two ways to do it. Both permanent.
Option 1 — In the app (fastest)
Deletion is built into both apps and takes effect immediately. You do not need to contact us or wait for anyone to approve it.
- Open Wulo Buyer or Wulo Seller and make sure you are signed in.
- Go to Profile.
- Choose Delete account.
- Confirm when asked. Your account is removed and you are signed out straight away.
Option 2 — Request it here
If you have lost access to the app or your phone, fill this in. It opens a pre-written message in your email app addressed to us — send it, and we will verify you are the account holder and complete the deletion.
Send it from the email address on the account
It is the simplest way for us to confirm the request is really yours. If you can no longer access that address, send it anyway and tell us — we will ask for another way to verify you, because deleting the wrong person's account would be far worse than a short delay.
Your email app should have opened
Check that the message is addressed to support@wulo.app and press send. If nothing opened, email us directly at support@wulo.app with your name, registered email and phone number. We reply within 5 working days and complete deletion within 30.
What gets deleted
When your account is deleted we remove:
- Your profile — name, email address, phone number and profile photo
- Your password
- Your saved buying or selling addresses
- Your push notification registration, so no further notifications reach your phone
- Every ping you exchanged with a seller
- Your name, contact details, delivery address and notes, erased from past orders
- For sellers: your listings, including their photographs, prices and descriptions
What is kept, and why
We would rather tell you this plainly than have you discover it later.
| What | Why it stays | How long |
|---|---|---|
| The order itself — number, items, prices, dates, status | The other party to the transaction has their own right to their trading history, and needs a record for disputes and accounting. Your name, contact details, delivery address and note are stripped out of it, and it no longer points at you — they see "Deleted user". | Up to 6 years, per Nigerian record-keeping practice |
| Ratings you left | Kept unattributed, so a seller's overall score is not distorted by deletions. | Indefinitely, unattributed |
| Encrypted backups | Backups are point-in-time snapshots and cannot be edited without destroying their integrity. Deleted data ages out as they rotate. | Up to 14 days |
Want more than that removed?
If you want anything erased beyond the standard deletion — including the retained transaction records themselves — email privacy@wulo.app and say so explicitly. We will handle it manually, tell you anything we are legally required to keep, and confirm in writing when it is done.
How long it takes
- In the app — immediate. Your account is gone before you close the screen.
- By request here — we acknowledge within 5 working days and complete it within 30 days, usually much sooner. The delay is verification, not processing.
Before you go
If something specific pushed you to this page — an order that went wrong, a seller who let you down, or something in the app that simply doesn't work — we would genuinely rather hear it and fix it. Tell us first. Your account will still be here to delete afterwards.
Things worth doing first
- Settle open orders. Deleting your account does not cancel an order that is already on its way, and the seller may still turn up.
- Sellers: clear your shelf. Buyers may already have your items in a basket.
- Signing in again later means starting a fresh account. Nothing is recoverable.